Shipping policy

At PATOOLIO, we value every customer, and your satisfaction is always our top priority. We work hard to process and deliver your order as quickly as possible. Thank you for your patience and understanding.

 

1. Shipping Availability
We currently ship to the continental United States and Canada.

Please note, we do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • Hawaii or Alaska

  • Locations outside the continental U.S. or Canada

 

2. How much is the shipping cost?

Free Shipping on all orders, delivered via FedEx or UPS.

 

3. How long will it take to receive my order?

  • Processing Time: 1-3 business days
  • Shipping Time: 3-5 business days after processing
  • Estimated Total Delivery: 4-8 business days

 

4. When will my order be shipped?

  • Mon–Fri orders: Shipped within 24 hours
  • Weekend orders (Sat–Sun): Shipped the following Monday
  • Special requests? Leave a note at checkout or contact us directly.

 

5. Can I cancel my order?

  • Yes, you can cancel your order within 24 hours by emailing postsales@patoolio.com
  • Once shipped, orders cannot be cancelled.
  • If a package is refused at delivery, the return shipping cost will be charged.

 

6. How can I track my package?

  1. After your order ships, you’ll receive an email with a tracking number.
  2. You can track your package through the carrier’s website or our website via “Track Your Order”.

 

7. What should I know about delivery time?

  • Delivery times depend on your location. Always check your tracking link for updates.
  • Shipping may be delayed during public holidays or due to unexpected courier issues.
  • All delivery times are estimates and provided for reference only.